Shipping policy
Shipping Policy
Thank you for shopping with Eureka Glimmer. We dispatch orders from Melbourne, Australia.
Order Processing
Please allow 1–3 business days for your order to be prepared and dispatched. Orders are processed Monday to Friday, excluding Victorian public holidays.
Processing time is additional to the estimated delivery times below. During busy periods, preparation may take longer. If there is a significant delay, we will contact you.
Shipping Within Australia
| Delivery option | Cost (AUD) | Estimated delivery after dispatch |
|---|---|---|
| Standard — orders below $99.99 | $7.99 | 3–8 business days |
| Standard — orders of $99.99 or more | Free | 3–8 business days |
| Express | $10.99 | 1–3 business days |
The free standard shipping threshold applies to the merchandise subtotal after discounts, excluding shipping charges. Free shipping applies to Australian delivery addresses only.
Express shipping does not shorten order processing time. The express shipping fee applies even when your order qualifies for free standard shipping.
Delivery estimates are a guide, not guaranteed arrival dates. Regional and remote locations, public holidays and carrier disruptions may result in longer delivery times.
Tracking Your Order
Once your order has been dispatched, we will send a shipping confirmation email with tracking details. Please allow time for the carrier to scan your parcel and update its tracking information.
International Shipping
International shipping is not free, regardless of order value. Our Australian free shipping offer does not apply to international orders.
Please email augooddaytrade@gmail.com before ordering for delivery outside Australia. We will confirm whether we can ship to your destination and provide a shipping quote and estimated delivery timeframe.
If your destination is available at checkout, the applicable shipping charge will be displayed before payment. If no shipping option appears, please contact us before placing your order.
Any import duties, taxes or customs clearance fees not collected at checkout are payable by the recipient. Customs processing may affect delivery times.
Delivery Address Changes
Please check your delivery address carefully before completing your order.
If you notice an error, email augooddaytrade@gmail.com as soon as possible with your order number and the correct address. We will do our best to help, but changes may not be possible once an order has been dispatched.
If a parcel is returned because of an incorrect address or failure to collect it, we will contact you to discuss the next steps. Additional delivery charges may apply where the return was not caused by our error.
Delayed, Missing or Damaged Parcels
If your parcel is delayed, missing or arrives damaged, please contact augooddaytrade@gmail.com with your order number and relevant details. For damaged items, please include photographs of the item and packaging where possible.
We will help investigate with the carrier and arrange an appropriate resolution. Nothing in this policy limits your rights under the Australian Consumer Law.
Contact
For shipping enquiries, please email augooddaytrade@gmail.com.