Refund policy

We want you to feel confident shopping with us. Please read the following policy before requesting a return.

Change-of-Mind Returns

For eligible items, you may request an exchange or store credit within 30 days of receiving your order. We do not offer refunds for change of mind.

To qualify, items must be:

  • Unworn, unused and in their original, resaleable condition.

  • Returned with their original packaging and any attached tags.

  • Accompanied by your order number or other proof of purchase.

Please contact us within the 30-day period and post your return within 14 days of receiving our return instructions.

Change-of-Mind Exclusions

The following items are not eligible for change-of-mind returns or exchanges:

  • Pierced earrings, for hygiene reasons, including unworn pairs.

  • Personalised, engraved or custom-made items.

  • Items clearly marked “Final Sale” before purchase.

These exclusions do not affect your rights under the Australian Consumer Law.

How to Request a Return

Email augooddaytrade@gmail.com with your order number, the item you wish to return and the reason for your request. If there is a product issue, please include photographs where possible.

We will provide return instructions and the return address. Please contact us before sending your item so we can help arrange the appropriate process.

Pack jewellery securely to prevent damage in transit. We recommend a tracked service and keeping your postage receipt.

Return Shipping Costs

For change-of-mind returns, you are responsible for return postage and any shipping costs for an exchange. Original shipping charges are not refundable for change-of-mind returns.

If your order qualified for free shipping, we will not deduct the original delivery cost from your store credit.

Where a product is confirmed to have a problem covered by the Australian Consumer Law, we will cover reasonable return postage costs. Please keep any postage receipts.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, is incorrect or develops a fault, please contact us as soon as reasonably possible with your order details and a description of the issue.

We may need to assess the item before arranging a remedy. Our change-of-mind time limits, original-packaging requirements and exclusions do not apply to claims under the Australian Consumer Law.

For a major failure, you may reject the goods and choose a refund or replacement. Alternatively, you may keep the goods and seek compensation for their reduction in value.

For a minor failure, we will provide an appropriate remedy within a reasonable time, as required by law. If the issue is not remedied within a reasonable time, further rights may apply.

Natural Materials & Wear

Natural pearls and stones may vary in shape, colour and surface texture. Variations consistent with the product description are part of their individual character.

Normal wear, accidental damage and damage caused by misuse are not, by themselves, product faults. However, your jewellery must still meet the consumer guarantees, including acceptable quality, reasonable durability and matching its description.

Processing Returns

We aim to assess returns and process approved store credits, exchanges or refunds within 5 business days of receiving the item.

Exchanges are subject to stock availability. If your requested replacement is unavailable, we will contact you to discuss an alternative.

Approved refunds will be made to the original payment method. Your bank or payment provider may require additional processing time.

Your Consumer Rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Contact

For return enquiries, please email augooddaytrade@gmail.com.